Call HEATFLOW Plumbing night or day and we will have an operative at your house within an hour, when necessary.
From the moment you experience a problem and call to our 24 hour manned call centre our emergency response system can be put into operation if required
Our team will produce detailed estimates for customers, produce reports and carry out detailed breakdowns of estimates at the customer’s request. They support our Technical Managers in order to ensure rapid and accurate delivery of estimates within 48 hours via post or email. This means that work can commence at the earliest possible convenience to the customer once the estimate is accepted.
We aim to provide second to none customer service from start to finish; The moment you contact our call centre you become a valued customer. The first step to completing a job satisfactorily is to provide an accurate estimate of the work required and how much it will cost and time it should take to get done.
Estimates, either verbal or written, can be obtained from our engineers at any time, or an appointment can be made for one of our trained estimators to call in and assess your job. Our team will price your job and produce a plan of the most efficient way to carry out the work, with the least inconvenience possible.
Our team together with the Support Technical Service managers will also ‘manage’ your job, assisting and informing you the customer at every stage, no matter how large or small your job may be.
You will be kept fully informed of the progress of your job through regular updates from our team. Our team will complete and submit all Gas Safe notifications for engineers who have completed particular types of gas work. The teams other duties include carrying out insurance breakdowns for customers, warranties/guarantees and handling all correspondence relating to boiler service reminders.